Return, Refund & Exchange Policy
At Campus Book Hub, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.
Please review the following policy before requesting a return, refund, or exchange.
Returns
You may request a return if the item you received is:
- Damaged during delivery
- Defective or unusable
- Incorrect or different from the book you ordered
- Missing essential components that were included in the original product description
Return requests must be submitted within 14 days of delivery.
Books must generally be returned in the same condition in which they were received. Items that have been written in, highlighted, damaged, altered, or otherwise used beyond normal inspection may not be eligible for return.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Books that have been written in, highlighted, marked, or damaged after delivery
- Items damaged due to improper handling or use
- Digital products or downloadable content, where applicable
- Items specifically identified as non-returnable on the product page
- Products purchased as part of a final-sale or clearance offer, where applicable
Exchanges
If you received the wrong book, a damaged copy, or a defective item, we may offer an exchange for the correct or replacement item, subject to availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank, card issuer, or payment provider.
Shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Incorrect or Damaged Items
If you receive an incorrect, damaged, or defective book, please contact us as soon as possible.
Please include:
- Your order number
- The name of the book
- A brief description of the issue
- Photos of the item and packaging, where applicable
This information helps us investigate the issue and provide the appropriate resolution.
How to Request a Return
To request a return, please contact us at support@campusbookhub.com with your order number and details of the issue.
Our support team will review your request and provide instructions on the next steps, including the return address if your request is approved.
Please do not send an item back without contacting us first.
Return Shipping
If the return is due to an incorrect, damaged, or defective item received from us, Campus Book Hub may cover the applicable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.
If the order has already shipped, you may need to follow the applicable return process.
Questions About Returns or Refunds?
We're happy to help.
For any questions regarding returns, refunds, or exchanges, please contact:
Email: support@campusbookhub.com
Campus Book Hub
Making book shopping simpler for students and readers.